Terms and Conditions

1. Introduction

1.1 These terms and conditions ("Terms") govern your access to and use of the online raffle and prize competition platform operated by Raffio Limited, a company registered in Scotland (Company Number SC879232) and having its registered office address at 9 Newton Place, Office 1, Glasgow, Scotland, G3 7PR ("Raffio", "we", "us" or "our"), available here and any associated mobile or web application (together, the "Platform").

1.2 By creating an Account, entering a Draw, or otherwise using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Platform.

1.3 These Terms should be read together with our Privacy Policy, our Refund Policy, our Shipping and Prize Fulfilment Policy and, where applicable, our Cookie Policy and Complaints Policy, each of which is incorporated into these Terms by reference.

1.4 We may update these Terms from time to time in accordance with clause 20. The version in force at the time you enter a particular Draw shall apply to that entry.

2. Definitions

2.1 In these Terms, the following words have the following meanings:

Account: means the personal account you create in order to use the Platform;

Cash Alternative: means a cash payment equal to 70% of the total revenue received from Entry Fees in respect of Paid Entries into a Draw (after deducting any refunded transactions and with the resulting calculation being rounded down), payable to the Winner of that Draw in place of the Prize where the Minimum Sales Threshold for that Draw has not been reached, in accordance with clause 8;

Draw: means a specific raffle or prize competition promoted on the Platform in respect of which Entries may be submitted and a Winner selected;

Entry: means a valid entry into a Draw, whether submitted by Paid Entry or Free Postal Entry;

Entry Fee: means the fee payable to submit a Paid Entry into a Draw, as stated on the Platform for that Draw;

Free Postal Entry: means an Entry submitted free of charge by post in accordance with clause 5;

Host Partner: means the parties engaged by Raffio to host Draws and/or supply Prizes for Draws;

Paid Entry: means an Entry submitted on the Platform on payment of the applicable Entry Fee;

Minimum Sales Threshold: means the minimum number of Paid Entries for a Draw, as published on the Platform in respect of that Draw, which must be reached by the closing date and time of that Draw in order for the Winner to receive the Prize rather than the Cash Alternative in accordance with clause 8;

Prize: means the physical item or experience prize offered in connection with a particular Draw, as described on the Platform;

Skill Question: means the question of skill, knowledge or judgement referred to in clause 6 (and referred to the Platform as the ‘qualifying question’), which must be answered correctly in order for an Entry to be valid; and

Winner: means the participant selected in accordance with clause 8 to receive the Prize, or, where applicable, the Cash Alternative, in respect of a given Draw.

3. Nature of our promotions

3.1 Each Draw conducted on the Platform is a prize competition and free draw. Draws are structured so as not to constitute gambling for the purposes of the Gambling Act 2005, and Raffio does not hold, and is not required to hold, an operating licence from the Gambling Commission in respect of the Draws offered on the Platform.

3.2 This is because each Draw incorporates both of the following features:

• (a) a genuine Skill Question which a participant must answer correctly before any Entry submitted by that participant becomes valid and capable of winning a Prize. The Skill Question is set at a level of difficulty that is reasonably likely to prevent a meaningful proportion of participants who enter from winning a Prize (so that the requirement is a genuine test of skill, knowledge or judgement, and not a token or nominal barrier), while remaining a question that most participants who wish to enter are willing and able to attempt, such that the requirement does not deter a significant proportion of prospective participants from entering at all; and
• (b) a Free Postal Entry route which is available to every eligible participant on terms that are neither more expensive nor less convenient than entering by way of a Paid Entry, and under which Entries are allocated Prizes on exactly the same basis regardless of whether they were submitted as a Paid Entry or a Free Postal Entry.

3.3 Nothing in these Terms constitutes a representation that any Draw is licensable gambling, and Raffio reserves the right to withdraw, amend or decline to proceed with any Draw that it considers no longer satisfies the conditions described in clause 3.2 in accordance with clause 14.1(a).

4. Eligibility

4.1 To enter a Draw, you must:

• (a) be aged 18 or over:
• I. in respect of a Paid Entry, at the date of Entry; and
• II. in respect of a Free Postal Entry, at the date the Entry is received by Raffio,
• (b) be a resident of the United Kingdom at the time of Entry;
• (c) hold an Account if Entry is through Paid Entry. For the avoidance of doubt, Entry through the Free Postal Entry does not require an Account;
• (d) satisfy the Skill Question;
• (e) not be an employee, officer, director, or agent of Raffio, or a member of the immediate family or household of such a person; and
• (f) comply with these Terms.

4.2 We may ask you to provide evidence of your age, identity or place of residence at any time, including through Raffio’s server-authoritative age-verification controls or a third-party verification provider, and may suspend or refuse an Entry pending satisfactory verification.

4.3 You may hold only one Account. We reserve the right to treat multiple Accounts held or controlled by the same individual as a breach of these Terms in accordance with clause 12.

5. How to enter: Paid Entry and Free Postal Entry

5.1 Each Draw may be entered in either of the following ways, at the participant's choice:

• (a) by submitting a Paid Entry on the Platform and paying the applicable Entry Fee; or
• (b) by submitting a Free Postal Entry in accordance with this clause 5.

5.2 To submit a Paid Entry, users must select tickets through the Platform and answer the Skill Question correctly in order for the Entry to be valid.

5.3 To submit a Free Postal Entry, you must send a postcard or letter by ordinary first-class or second-class post (without any special delivery arrangement), stating your full name, date of birth, address, contact details (including number and email address), and your answer to the Skill Question for the relevant Draw and the following declaration “I confirm I am a UK resident”, to: Raffio Limited, 9 Newton Place, Office 1, Glasgow, G3 7PR, United Kingdom, quoting the reference of the Draw you wish to enter, to arrive no later than the closing date and time for Free Postal Entries that is published for that Draw on the Platform.

5.4 You are entitled to submit one Free Postal Entry per Draw per person, using a separate postcard or letter for each Draw entered. We will not accept multiple Free Postal Entries to the same Draw from the same person. Each Free Postal Entry is individually reviewed before acceptance. Proof of posting is not proof of receipt and any late, incomplete, illegible, duplicate or otherwise ineligible Entry may, in our sole discretion, be rejected.

5.5 The availability of the Free Postal Entry route, and the fact that it offers equal prospects of winning as a Paid Entry, are publicised on the Platform alongside each Draw so as to be likely to come to the attention of every participant. Entries received by Free Postal Entry are allocated Prizes using exactly the same process, and are otherwise treated identically in all respects, as Paid Entries.

5.6 We do not charge any fee for a Free Postal Entry beyond the ordinary cost of postage, and do not otherwise reflect the opportunity to win a Prize in the cost of sending your entry.

5.7 We will confirm receipt of your Free Postal Entry only where you have provided a valid means of contact and where reasonably practicable. Failure to receive confirmation does not affect the validity of an Entry that has otherwise been validly submitted and received before the relevant closing date.

6. The Skill Question

6.1 Every Entry, whether a Paid Entry or a Free Postal Entry, must be accompanied by a correct answer to the Skill Question for the relevant Draw in order to be valid.

6.2 The Skill Question is a single multiple-choice question requiring the exercise of genuine skill, knowledge or judgement. It is set at a level of difficulty calibrated so that it is reasonably likely to prevent a meaningful proportion of participants who enter a Draw from winning a Prize, so that answering it correctly is a genuine test and not a mere formality, while remaining a question that the majority of participants who wish to enter are willing and able to attempt. The Skill Question and the available answer options are published on the Platform, and for Free Postal Entries, alongside the relevant Draw before the closing date.

6.3 An Entry accompanied by an incorrect answer to the Skill Question, or by no answer at all, is not a valid Entry and will not be entered into the Draw. No element of chance is involved in determining whether an answer to the Skill Question is correct.

6.4 Where a technical error on the Platform prevents the Skill Question from being displayed or answered correctly, the provisions of our Refund Policy which can be found here shall apply.

7. Prizes

7.1 Prizes offered on the Platform consist of physical goods and/or experiences, as described on the Platform in respect of each Draw.

7.2 Prize descriptions, images and estimated values published on the Platform are provided for illustrative purposes and are, to the best of our knowledge, accurate as at the date of publication. Minor variations between the Prize as described and the Prize as delivered (for example, due to manufacturer model updates) do not entitle you to a refund.

7.3 Prizes are non-transferable and cannot be exchanged for cash or any alternative prize, except at our sole discretion or where the Cash Alternative applies in accordance with clause 8.

7.4 We reserve the right to substitute a Prize of equal or greater value where circumstances beyond our reasonable control make it necessary to do so.

8. The Draw process and Winner selection

8.1 Each Draw closes at the date and time stated on the Platform. No Entry will be accepted after the applicable closing time (including in accordance with clause 5.3).

8.2 We do not extend the entry period after a competition has been published. We will not cancel a competition once it has been published, except in the limited circumstances described in clause 14.1. Where a competition is cancelled in those circumstances, the terms of the Refund Policy shall apply.

8.3 Any operational or technical delay to the Draw after Entry has closed is not a competition extension. Entry does not re-open and the original closing time remains unchanged, meaning that the valid Entries will remain the same. We may defer a Draw where necessary to protect settlement or draw integrity and any delay will be publicly shared, and the Winner will (subject to claim confirmation and the Winner’s publication choices in clause 9.5) be published on the Platform, and the draw result will be published on RANDOM.ORG in accordance with clause 9 when the Draw completes.

8.4 Following closure of a Draw, the Winner is selected at random from among all valid Entries (comprising both Paid Entries and Free Postal Entries with a correct Skill Question answer) using RANDOM.ORG’s third-party draw service, without regard to whether an Entry was submitted as a Paid Entry or a Free Postal Entry. We send RANDOM.ORG all valid Entries, and then RANDOM.ORG conducts the Draw and publishes an official record of it.

8.5 We will notify the Winner using the contact details provided at the time of Entry within a reasonable time following the draw. If we are unable to make contact with a selected Winner within 14 days using reasonable efforts, we reserve the right to conduct another Draw to select a Winner from the remaining valid Entries.

8.6 We may require a Winner to provide evidence of identity, age and eligibility before releasing a Prize, and may withhold a Prize pending satisfactory verification.

8.7 Each Draw is subject to a Minimum Sales Threshold, which will be published on the Platform in respect of that Draw at the time the Draw is launched. The competition will proceed to the Draw regardless of how many tickets have been sold. If there is no valid Entry, no Winner can be selected, and the competition will close without a Draw.

8.8 If, by the closing date and time of a Draw, the number of Paid Entries received for that Draw has reached or exceeded the Minimum Sales Threshold published for that Draw, the Winner selected in accordance with this clause 8 shall receive the Prize.

8.9 If, by the closing date and time of a Draw, the number of Paid Entries received for that Draw has not reached the Minimum Sales Threshold published for that Draw, the Winner selected in accordance with this clause 8 shall receive the Cash Alternative instead of the Prize. The Cash Alternative will be paid to the Winner in accordance with our Shipping and Prize Fulfilment Policy.

9. Results and previous winners

9.1 Completed Draws remain publicly advertised through the results pages of the Platform ("Results Pages"). The public record for each Draw includes the relevant competition or Prize, the draw date, the winning ticket number, and the draw-verification evidence generated by RANDOM.ORG's third-party draw service.

9.2 We may also publish or otherwise make available limited information about the Winner of a Prize. Where we do so, this is normally limited to the Winner's surname and county or region, shown together with the winning ticket number and the draw-verification evidence. We do not publish a Winner's first name, address, email address, telephone number, Account identifiers, payment information, or the content of their Prize claim.

9.3 Winner information is published only once we have confirmed the Winner's claim in accordance with clause 8. A published ticket number does not by itself publicly identify the entrant by name, although we retain the internal entry record needed to administer and audit the relevant Draw. A claim that is under review is not published.

9.4 We tell entrants about the publication described in this clause 9 at or before the time of entry. An entrant may object to the publication of their personal information under this clause 9, or ask us to publish less (for example, county or region only, or surname only), at any time, whether before entering, after entering, or after a result has been published. Exercising this choice:

• (a) does not invalidate an Entry;
• (b) does not reduce the chance of winning;
• (c) does not affect payment, Entry eligibility, or the Free Postal Entry route;
• (d) does not prevent or delay Prize fulfilment; and
• (e) is not itself made public.

9.5 Where a Winner objects to publication or requests reduced disclosure under this clause 9, the public record for the relevant Draw will still show the winning ticket number, the competition details, the draw date, and the draw-verification evidence.

9.6 We retain the full Winner record internally for Prize fulfilment, audit, and regulatory or advertising-standards purposes, regardless of the publication choice made by the Winner under this clause 9.

10. Winner notification and prize fulfilment

We will notify the Winner of a Draw and fulfil the Prize (or the Cash Alternative) in accordance with our Shipping and Prize Fulfilment Policy which can be found here.

11. Payments, Cancellations and Refunds

Further details on how we deal with payments, cancellations and refunds can be found in our Refund Policy which can be found here.

12. Accounts

12.1 To submit a Paid Entry, you must register for an Account and provide accurate and complete information. You are responsible for maintaining the confidentiality of your Account login details and for all activity that occurs under your Account.

12.2 You must notify us immediately of any unauthorised use of your Account.

12.3 We may suspend or terminate your Account in accordance with clause 15 if we reasonably believe these Terms have been breached.

13. Prohibited conduct

13.1 When using the Platform, you must not:

• (a) operate more than one Account, or assist another person to circumvent entry limits by doing so;
• (b) use automated, bulk, or bot-assisted means to submit Entries or to answer the Skill Question;
• (c) attempt to determine the correct answer to a Skill Question by any means other than genuine individual skill, knowledge or judgement, including by collusion with other participants;
• (d) provide false or misleading information in connection with an Entry, an Account, or a claim to a Prize; or
• (e) otherwise attempt to manipulate or interfere with the proper operation of a Draw.

13.2 If we reasonably suspect a breach of clause 13.1, we may disqualify the relevant Entry or Entries, suspend or terminate the relevant Account, withhold or reclaim a Prize, and take any other action described in our Refund Policy.

14. Cancellation

14.1 We will not cancel a Draw once it has been published, except where we reasonably consider that:

• (a) continuing with the promotion would be unlawful or would expose Raffio, a Host Partner, or a user to a significant legal or regulatory risk;
• (b) prior to the Draw, the Host Partner informs Raffio that the Prize has been destroyed, lost, or otherwise rendered wholly incapable of being awarded or substituted; or
• (c) fraud or manipulation has materially compromised the integrity of the Draw such that a fair result cannot be achieved.

14.2 Where we cancel a competition or Draw in accordance with clause 14.1, we will notify affected users and the provisions of our Refund Policy shall apply.

15. Suspension and termination

15.1 We may suspend or terminate your Account, or refuse to accept an Entry, at any time if we reasonably believe that you have breached these Terms, including (without limitation) the prohibited conduct in clause 13, or that your conduct poses a risk to the integrity of a Draw or to other participants.

15.2 Termination of your Account does not affect any accrued rights or liabilities of either party, including your statutory rights.

16. Data Protection

16.1 We will only process your personal information as set out in our Privacy Policy which can be found here.

17. Intellectual property

All intellectual property rights in the Platform, including its content, design, and underlying software, belong to us or our licensors. You may not copy, reproduce, or exploit any part of the Platform except as necessary to use it for its intended purpose.

18. Liability

18.1 Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.

18.2 Subject to clause 18.1, our aggregate liability to you in connection with a Draw shall not exceed the greater of the Entry Fee paid by you for that Draw and the value of the relevant Prize or, where applicable, the Cash Alternative.

18.3 We are not liable for any failure or delay in performing our obligations under these Terms caused by circumstances beyond our reasonable control.

19. Complaints

19.1 If you are dissatisfied with any aspect of a Draw or your Entry, please contact us using the details in clause 22. Complaints will be handled in accordance with our Complaints Policy, available here.

20. Changes to these Terms

20.1 We may update these Terms from time to time. Any changes will be published on the Platform with an updated "Last updated" date, and we will notify registered users of material changes by email where reasonably practicable. Your continued use of the Platform following such notification constitutes acceptance of the revised Terms.

21. General

21.1 These Terms, and any dispute or claim (including non-contractual claims and disputes) arising out of or in connection with this agreement shall be governed by and construed in accordance with Scots law, and the Scottish courts shall have exclusive jurisdiction.

21.2 If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

21.3 Our delay or failure to exercise, or the single or partial exercise of, any right or remedy does not waive that or any other right or remedy, nor does it prevent or restrict the further exercise of that or any other right or remedy.

22. Contact details

22.1 If you have any questions about these Terms, please contact us:

• (a) Email address: support@raffio.co.uk
• (b) Platform: through your account settings or customer support
• (c) Postal address: Raffio Limited, 9 Newton Place, Office 1, Glasgow, Scotland, G3 7PR